News

From Appointment Reminders to Health Tips: 5 SMS Templates Reshaping Medical Communication

Every part of our lives, including healthcare, depends heavily on communication in the hectic world we live in today. With… read more

Unrecognisable person looking at their phone, which displays the MyGC app

Revolutionising Patient Communication: MyGC is Leading the Way

Physicians and patients must communicate effectively in the ever-changing healthcare environment. It not only improves overall patient experience but also… read more

Maximising Efficiency and Security: Best Practices for Managing Electronic Health Records

The transition of medical practices to electronic health records (EHRs) from conventional paper-based record-keeping has changed the way patient information… read more

Smiling Young Woman Visiting Doctor

Patient-Centric Practices: The Importance of Enhancing Patient Comfort

The importance of patient comfort in the medical field cannot be emphasised enough. A patient’s overall health and recuperation are… read more

Data Defence in Healthcare: A Proactive Approach to Cybersecurity

Given that the healthcare industry depends more and more on technology to manage patient data, treatment plans, and general operations,… read more

African male doctor with arms behind head

Wellness in Practice: Top Tactics to Prevent Burnout in 2024

Physician burnout can result from a variety of obstacles that they encounter in the demanding area of medicine. 2024 demands… read more

A furious client is expressing anger while sitting in an office on a sofa during his session with a shrink.

Tackling Tough Conversations: Strategies for Dealing with Difficult Patients

In the field of medicine, medical practitioners frequently deal with patients who exhibit difficult behaviours, communication styles, or emotional states…. read more

Doctor hand, futuristic overlay and healthcare worker pointing to hospital analytics.

The Transformative Influence of AI in Medicine

In the world of healthcare, artificial intelligence (AI) has become a disruptive force that is changing everything from diagnosis to… read more

Web Wisdom for Dentists: Strategies to Shine Bright in the Digital World

In today’s rapidly advancing digital landscape, the significance of a robust online presence is paramount for professionals across various industries,… read more

Doctor doing a telemed consultation with a patient over a tablet.

From Bedside to Bytes: Navigating the Landscape of Virtual Care

In an era where technology is rapidly transforming the way we live and work, the healthcare industry is no exception…. read more

A shot of 5 doctors hand piled on top of each other, in a team break formation

From Stress to Success: Enhancing Practice Productivity with These 4 Techniques

In today’s fast-paced healthcare environment, medical practices must continually seek ways to enhance productivity without compromising patient care. By implementing… read more

Professionalism Redefined: Five Ways to Enhance Your Practice’s Image

In the competitive world of business, your practice’s image is a critical factor in its success. A professional image not… read more

Doctor showing a patient a technichologically advanced version of their health records on a holographic display

Transforming the Healthcare Practice with Paperless Communication & Record Keeping: The GoodX Advantage

In the fast-paced world of modern healthcare, the need for efficiency, accuracy, and patient-focused care has never been greater. Traditional… read more

Smiling african american woman in lab coat sitting at desk with modern laptop and using camera for recording video blog. Qualified female doctor creating content for her medical channel.

Rx for Engagement: A Doctor’s Guide to Mastering Social Media

In today’s digital age, social media has become an integral part of our lives, extending its reach to the medical… read more

Doctor discussing records with patient using digital tablet blank white screen.

From Paper to Pixels: A Guide to Transitioning Your Medical Practice to Software-Based Solutions

In today’s fast-paced healthcare landscape, medical practice software has become an indispensable tool for optimising patient care and enhancing overall… read more

Join the Practice of the Future Conferences and earn CEUs

In a world where positive change and innovation are essential for healthcare practices, we invite you to be a part… read more

Happy doctor resting his hand on a happy elderly patient's shoulder

Connecting with Patients: Why Tailored Communication is Essential for Healthcare Providers

In the healthcare industry, customised patient communication is essential to providing high-quality patient care. It is the cornerstone of building… read more

Stethoscope and calculator on graphs

Creditors Management with Healthcare Practice Management Software

Managing creditors in a healthcare practice is a crucial aspect of financial management. Assistants and stock suppliers are typical creditors… read more

Data Protection Awareness Training - Maintaining compliance with the POPIA

Data Protection Awareness Training – Maintaining compliance with the POPIA

As the big hype about the Protection of Personal Information Act dissipates like mist before the sun, it is pertinent… read more

Discover Harmony: Benefits of linking all your ophthalmic devices to one central place

GoodX Software is excited to announce that we are now an official reseller of Topcon Harmony in South Africa. Through… read more

Doctor Answering Questions after Giving a Lecture

GoodX Software Practice of The Future Expo

GoodX Software proudly announces that they will be hosting a conference entitled Practice of the Future at Birchwood Hotel, Gauteng.

Debt Management: Close up of a stethoscope and coins

The 4 Phases of Debt Management for Healthcare Practices

Thinking about debt management is never a feel-good experience. However, debt management is vital for the financial survival of the business that can prevent bad debt and promote a healthy cash flow.

Medical Aid Claim and Billing Documents under a Stethoscope

7 Strategies to Improve Your Medical Billing and Claim Processes

As a healthcare provider, you understand the importance of a smooth medical aid claims billing procedure. If cracks in these processes develop, it opens the possibility for mismanagement, additional admin load and it adds a dent in your bank account.

Close up an old man on a Telehealth consultation

What Is Telehealth and How to Implement it into your Practice?

Telehealth is a relatively new technology, yet few people understand what it is and even fewer understand how it works! Take advantage of this online tool and learn how to implement it in your practice.

Optimise Income: Close up of a digital tablet with bar graph

Leveraging Reporting to Optimise Your Income

Reporting is the most helpful tool to investigate if all the information was captured correctly and, after that, to provide valuable management information that can potentially optimise income.

Team of healthcare practice personnel standing together - roles and responsibilities

8 Important Roles and Responsibilities in a Healthcare Practice

Appointing competent personnel will assist the practitioner in ensuring that all duties are performed and that the practice is thus run effectively and accurately.

Secured access control on laptop to limit fraud in a healthcare practice

Limiting Fraud in the Healthcare Practice

One of the most significant concerns any healthcare practice faces is the possibility of fraud. Practitioners can become so focused on patient care that it is easy to neglect the proper management of financial and other risks.

New Software: Female doctor with smart glasses touching virtual screen medical technology

Embracing New Technology to Optimise Practice Management

The latest trend is that practices are moving towards a paperless environment, which has the benefit of using fewer storage facilities, working from any place at any time, and reducing the risk of information loss or unauthorised access.

Improved Chronic Medication Adherence

The topic of medication adherence can be a challenging one. Patients think they are more adherent than they actually are, and doctors suspect they are not, but have limited time to intervene and even less insight into what really goes on between visits.

Woman on her device - multi-factor authentication.

A Quick Guide to Multi-Factor Authentication

We’re all familiar with a simple username and password to access important information, devices, and apps – but so are attackers. How can you add an extra layer of security? This is where multi-factor authentication comes in.

Practitioner with an online Custom Clinical Form for a patient.

How Custom Clinical Forms Save Time and Effort

They say “time is money”, and this principle is crucial for any business that bills according to time. Repetitive procedures and standard forms are the perfect indicators to prompt a practice to re-evaluate its workflow to see if it can save on effort and time.

A doctor standing in front of a healthcare practice management banner

Healthcare Practice Management in a Nutshell

A healthcare practice management solution will help a practice run effectively and efficiently to provide top healthcare to patients and be financially beneficial.

Two clouds with a camera as a security upgrade and the PostgreSQL logo

GoodX Clients Security Upgrade: PostgreSQL12

GoodX maintains and upgrades the security safeguards of the GoodX Cloud and all client’s software hosted on the cloud to satisfy the risk management demands of the Protection of Personal Information Act 4 of 2013 (POPIA).

A denied request form for correction or deletion of personal information.

Your Right to Retain Personal Information

Healthcare practices store a substantial amount of personal information of patients and medical debtors, who are defined as data subjects in terms of the Protection of Personal Information Act 4 of 2013 (the Act).

The GoodX POPI Act Compliance Framework being taught to work colleagues

Calming the POPI Act Frenzy

Although the Covid-19 pandemic has rightly been the dominant focus for healthcare practitioners, the government has not relented on the coming into effect of the Protection of Personal Information Act 4 of 2013 (POPIA).

A woman signing a consent form.

The Pitfalls of Consent

The pitfalls of consent as a legal ground for processing personal information.

Group of people sitting together in a GoodX work training programme

The GoodX Work Training Programme

Do you know what a work training program is? What about its advantages? GoodX has completed its own work training program, which may prove useful to your practice.

GoodX POPIA Compliance Framework

Getting Your POPIA Ducks in a Row

Although the Covid-19 pandemic has rightly been the dominant focus for healthcare practitioners, implementing the POPIA requirements is something that every healthcare practice must pursue.

Woman standing and smiling while the system is doing a facial recognition of her

14 Benefits of Facial Recognition in a Medical Practice

Facial recognition technology is upon us in South Africa. Facial recognition is a subset of AI which can be the answer to the increased demand for healthcare services, safety and security.

Male doctor holding a medicine bottle looking at its information while checking on his EMGuidance account on his laptop

EMGuidance: Stay Updated with Medicine Information

Finding reliable resources is a tough and time-consuming challenge for any healthcare professional. EMGuidance might be the solution for you.

Doctor wearing grey scrubs and glasses while working on his laptop

Improve Your Cash Flow with Medical Factoring

It can be frustrating to wait for medical claims to pay-out. This is where Mettle’s medical factoring comes in as a simple and fast working solution.

Team of young locums reviewing documents in the corridor of the hospital

Locums in a Time of Crisis: Introducing LocumBase

Struggling to quickly find a reliable locum during the COVID-19 pandemic? LocumBase will take the risk away.

Woman doctor on a video call with a patient.

Talk to a Doctor

Looking for an easy-to-use video Doctor consultation application? Talk to a Doctor online, from the comfort of your home, with just a few clicks.

Businessman smiling while on his cellphone that just received a payment request from his practitioner.

Payment Links: What You Need to Know

Payment links, are they secure? How does one use a payment link? We’ll give you a quick run-down on what they are and which steps you should follow when you receive a payment request from your practitioner.

A patient holding her tablet busy with an online Telemed Consultation with her Practitioner

7 Simple Steps to Understanding Telemed and Payment Links

As a patient, you might be unfamiliar with the online solutions that your practitioner is using, such as Telemed and Payment Links. We will show you just how easy to use and secure these tools are.

Woman wearing mask and holding a stethoscope

Safely Practice Amidst the COVID-19 (Policy Example)

Healthcare professionals have been encouraged to remain open during the COVID-19 pandemic. But how can you help without getting infected? A policy example will be included to assist you.

7 FAQs About the POPI Act in South Africa (2020)

Are you uncertain about the POPI Act in South Africa and need your questions answered? We will be answering the top 7 most frequently asked questions to help you understand the basics.

Role-Based Access Control Explained (With an Example)

Unsure what Role-Based Access Control is? Here we will give you an explanation of what RBAC is, the benefits thereof and an example that can be used in a medical practice.

Data Backup Management for Medical Practices

Backing up your data sounds like a mundane task, but it shouldn’t be taken for granted. It’s an essential strategy for any medical practice in this day and age where technology has become a big part of our lives.

The Advantages of a Cloud-Based Medical Practice

Wondering whether you should take your practice onto the cloud? Here are a few things that you need to know before you do.

What Does It Mean To Have a Patient-Centred Care Approach

As a healthcare professional with your own medical practice, you need to treat it as the business it is. What… read more

Save and Protect Your Data and Finances Through Medical Software

The healthcare industry is data sensitive and technological improvements, such as medical software, have enabled healthcare professionals to use this data to improve their productivity. However, the question comes to mind: how safe is all this data?

Smart Medical Software for Healthcare Professionals in South Africa

Introduction Now, in order to run an efficient medical practice, you might want to invest in a complete medical practice… read more

The Different Roles and Responsibilities in a Successful Medical Practice

The owner/practitioner of a successful medical practice knows that it’s important to include different roles and responsibilities into the practice’s operations to ensure all duties are taken care of.

How to Build, Grow, and Maintain Your Medical Practice’s Brand

In this blog, we will discuss a few tips/strategies that you can follow in order to build, grow, and maintain your medical practice’s brand. Whether you are trying to revamp your practice’s image or starting from scratch, you can apply the following tips.

Getting Insured: 7 Types of Insurance to Protect Your Medical Practice

We are halfway through the series of opening a new medical practice in South Africa. In this blog, we will… read more

Buying or Leasing Your Medical Office Space: Which is Better?

As part of opening your new medical practice in South Africa, the question comes: Should I buy or lease my medical office space? How do you choose which one is better?

Get Registered: What You Need to Know Before Opening Your New Practice

As part of our series on How to Open a Medical Practice in South Africa, there are a few things you need to do before opening your medical practice. We will give you a quick guideline of where you need to get registered in South Africa before you open your doors.

How to Write a Medical Practice Business Plan

Your business plan is a powerful tool. As we mentioned before, your business plan will form your practice’s foundation and guide you through each stage of starting your new practice.

How to Open a Medical Practice in South Africa: A Quick Guideline

It takes years of education and experience to become a doctor. Now it’s time to add your own personal touch and move towards owning your own medical practice.

What medical practices should know about self-diagnosis with Dr Google

In an ideal world, the internet would be used by patients merely as a starting point, to ascertain whether a symptom may be serious enough to warrant a doctor’s visit.

Medication non-compliance: Getting patients to follow treatment plans

Although it is the patient’s responsibility to follow treatment plans, when they choose not to do so, their actions may negatively impact the reputation of your medical practice, and end fatally for the very people you’re trying to help.

How medical practices can minimise the risk of being sued

It doesn’t matter whether you were in the wrong or not; all it takes is one disgruntled patient, and your entire life’s work can suddenly be compromised.

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